💳 Refund Policy

On this page

1. Right to a Refund (14 Days)
2. Conditions for a Refund
3. Refunds After 14 Days
4. How to Request a Refund
5. Processing Time
6. Partial Refunds
7. Annual vs. Monthly Licenses
8. Card Dispute (Chargeback)
9. Exceptions — No Refund
10. Satisfaction Guaranteed
11. Consumer Rights
12. Contact for Issues
13. Governing Law

1. Right to a Refund (14 Days)

If you purchase a zkkTools Premium license, you are entitled to a full refund within 14 days of the purchase date, no questions asked, in line with Brazilian consumer protection law and international regulations.

2. Conditions for a Refund

Your refund will be processed if:

• You request it within 14 calendar days of the original purchase
• You provide your account email or the transaction ID (Stripe)
• No fraudulent or abusive activity was detected on your account

3. Refunds After 14 Days

If your Premium license has expired or you request a refund after 14 days, we evaluate it case by case:

• Technical defect: full refund (e.g. license not active, sync broken)
• General dissatisfaction: no refund, but credit toward a future purchase may be offered
• Outside the window: no refund (Stripe's standard policy)

Contact zkkTools support to discuss.

4. How to Request a Refund

To request a refund within the 14-day window:

1. Email zkkTools support
2. Include your account email or Stripe transaction ID
3. Briefly explain your reason (optional)
4. You will receive confirmation within 2 business days

5. Processing Time

Once your refund is approved:

• The money is returned to the original payment method
• Stripe processes it in 5-10 business days
• Your bank may take 1-3 additional days to display it

Total estimate: 1-2 weeks. Check with your bank if you don't see the transaction after 15 days.

6. Partial Refunds

We do not offer partial refunds during the 14-day window. You receive 100% of the amount paid or nothing.

7. Annual vs. Monthly Licenses

Type	Refund Window	Rule
Monthly Premium	14 days	100% or nothing
Yearly Premium	14 days	100% or nothing
Automatic renewal	14 days from the renewal date	100% or nothing

8. Refunds via Card Dispute (Chargeback)

If you open a payment dispute or chargeback with your bank:

• You lose the right to future support
• Your license will be revoked immediately
• Future contact may be ignored

Use this refund form instead. It's faster and comes with no penalty.

9. Exceptions — No Refund

Refunds are not provided for:

• Purchases made more than 14 days ago
• Accounts suspended for violating terms (fraud, abuse)
• Third-party or unauthorized purchases (contact your bank)
• Address or email errors on Stripe (you control this at checkout)

10. Satisfaction Guaranteed

11. Consumer Rights

This policy does not limit your rights as a consumer. If you're in the EU, Brazil or another country with strong consumer protection, your legal rights always apply:

• Right to products and services "as described"
• Right of withdrawal within 14 days (EU: right of cancellation)
• Protection against misleading advertising

12. Contact for Issues

• Refunds and support: zkkTools support

13. Governing Law

Brazil (Consumer Protection and Defense Code). If you're in the EU, Directive 2011/83/EU also applies.

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